Only Authorized Master Distributor of OASIS Water Coolers in the United States
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In Business Since 1944
Home > Refund Policy
 

Refund Policy

Return Policy

  • All items must be returned within 30 days of receipt of merchandise.
  • All items require a (RMA) Return Merchandise Authorization number which can be obtained by emailing us at orders@skculver.com or contacting us at 630-521-9508/fax 630-521-9516.
  • The product must be returned in the original packing with all documentation.
  • Incomplete or damaged orders must be reported within 7 days.
  • There is a 20% restocking fee for all returned items.
  • Damaged items will not be eligible for refunds.
  • Filters and membrane are sanitary sealed and can not be returned if the seal is broken.
  • Custom orders or Special orders are not refundable.
  • Refunds will be issued within 30 days only if prior approved and exclude shipping, handling and any restocking charge.